RESOURCES

Please keep in mind many of the services listed are not peer based and we cannot vouch for how sex worker friendly they are. We welcome any feedback you’d like to provide on your experience in accessing any of the services. 

COVID-19 is impacting opening hours and in-person services. We are updating this directory regularly, feel free to contact us if you notice something needs changing or if there is a service you feel that we should have listed.

State and Territory peer sex worker organisations are coordinating to provide updated information to community as soon as is possible given the evolving nature of the COVID-19 situation.  Some sources of information that we recommend are:

Scarlet Alliance, Australian Sex Workers Association

COVID-19 Impact and Response for Sex Workers
http://www.scarletalliance.org.au/COVID-19/

Jules Kim, CEO of Scarlet Alliance, Australia Sex Workers Association speaking on FaceBook live on 8th April 2020
https://www.facebook.com/scarletalliance.org.au/videos/209693247137992

COVID-19 Harm Reduction Resource for Sex Workers
https://redbook.scarletalliance.org.au/covid-19/
NB – available in Chinese and Korean

Sex Workers Outreach Project – New South Wales (SWOP-NSW)

How to Access Jobseeker and Jobkeeper (Flowcharts)
https://www.facebook.com/notes/swop/how-to-access-jobseeker-and-jobkeeper-flowcharts/2773359049380199/

Income Support for Sole Traders
https://www.facebook.com/notes/swop/income-support-for-sole-traders/2760552807327490/

 

Expanded Access Now Includes More Sex Workers
https://www.facebook.com/notes/swop/expanded-access-now-includes-more-sex-workers/2743121689070602/

 

How Do I Get Tested for COVID-19?
https://www.facebook.com/notes/swop/how-do-i-get-tested-for-covid-19/2732396243476480/

 

Some Government Support is Available to Some Businesses and Some People – Check and See if You Qualify
https://www.facebook.com/notes/swop/some-government-support-is-available-to-some-people-and-some-businesses/2732454096804028/


 

GOVERNMENT ASSISTANCE

 

Accessing MyGov Website:
https://my.gov.au

 

You can access the following services on MyGov - Australian Taxation Office, Centrelink, Child Support, Department of Veterans’ Affairs, Medicare, My Aged Care, My Health Record, National Disability Insurance Scheme, and more..

 

Australian Government – key updates directing from the Australian Government on the coronavirus (COVID-19), includes information on announcements regarding stimulus packages.
https://www.australia.gov.au/

 

Australian Government, The Treasury
“Information on how the Australian Government’s economic response could support you can be found in the following fact sheets.“
https://treasury.gov.au/coronavirus/resources

 

Register your intention to claim a payment - coronavirus (COVID-19):
https://www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19/if-you-need-payment-coronavirus-covid-19/register-your-intention-claim-payment-coronavirus-covid-19

 

More financial support for people affected by coronavirus:
https://www.servicesaustralia.gov.au/individuals/news/more-financial-support-people-affected-coronavirus

 

Accessing superannuation re COVID-19:
The Government has announced the ability for eligible individuals to apply to access superannuation, these applications can be made from mid-April and more information is available here:
https://www.ato.gov.au/General/COVID-19/Support-for-individuals-and-employees/

 

JOBSEEKER PAYMENTS
 

“Financial help if you’re between 22 and Age Pension age and looking for work. It’s also for when you’re sick or injured and can’t do your usual work or study for a short time.”
https://www.servicesaustralia.gov.au/individuals/services/centrelink/jobseeker-payment

 

The JobSeeker payment, who can get it:
https://www.servicesaustralia.gov.au/individuals/services/centrelink/jobseeker-payment

 

JOBKEEPER PAYMENTS
 

“The JobKeeper payment is intended to provide wage subsidies to businesses that are significantly affected by COVID-19. The Government has announced its intention to pass additional legislation to introduce this new measure. If legislation is enacted, support will be directed to employers to pass on to employees.”
 

Register for JobKeeper Updates:
https://www.ato.gov.au/general/gen/JobKeeper-payment/?=redirected_JobKeeper

 

Support for Individuals and Employees
https://www.ato.gov.au/General/COVID-19/Support-for-individuals-and-employees/

 

Support for Business and Employers
https://www.ato.gov.au/General/COVID-19/Support-for-businesses-and-employers/

 

Additional support during COVID-19
https://www.ato.gov.au/General/COVID-19/Additional-support-during-COVID-19/

 

We also recommend referring to the following resource produced by peer sex worker organisation SWOP-NSW:
 

How to Access Jobseeker and Jobkeeper (Flowcharts)
https://www.facebook.com/notes/swop/how-to-access-jobseeker-and-jobkeeper-flowcharts/2773359049380199/

 

Other government factsheets that you may find useful
 

Support for Sole Traders (includes info on the JobKeeper payment) - https://treasury.gov.au/sites/default/files/2020-03/Fact_sheet-Support_for_sole_traders_1.pdf
 

Income Support for Individuals (includes info on the JobSeeker payment) - https://treasury.gov.au/sites/default/files/2020-03/Fact_sheet-Income_Support_for_Individuals_0.pdf
Payments to support households - https://treasury.gov.au/sites/default/files/2020-03/Fact_sheet-Payments_to_support_households_0.pdf

 

Moneysmart


This is an Australian Government-backed initiative led by ASIC to help people with their finances. COVID-19 content includes making financial decisions, what to do if you’re having problems paying your mortgage, problems paying your bills or fines, urgent help with money, managing on a low income and a search facility for you to find a financial counsellor. They are doing ongoing updates to their website as legislation changes with COVID-19.
https://moneysmart.gov.au/covid-19

 

National Debt Helpline


A not-for-profit service that helps people in Australia tackle their debt problems. Offering a free confidential financial counselling service with professional financial counsellors.
Telephone – 1800 007 007, Monday to Friday, 9:30am to 4:30pm
Website - https://ndh.org.au/

 

COVID-19 Financial Survival Guide - https://ndh.org.au/debt-problems/covid19/
 

Find a free financial counsellor - https://ndh.org.au/Talk-to-a-financial-counsellor/Find-a-financial-counsellor/

 

SEX WORKER PEER ORGANISATIONS

SWOP NSW

www.swop.org.au

swopconnect@swop.org.au

twitter.com/SWOPnsw
facebook.com/SexWorkersOutreachProject

Tel: (02) 9206 2166
Free call: 1800 622 902 (within NSW)

Monday – Friday: 10am – 6pm
Wednesday: 2pm – 6pm

Level 4, 414 Elizabeth St, Surry Hills NSW 2010
PO Box 1354, Strawberry Hills NSW 2012

 

Scarlet Project Tasmania

The Tasmanian Sex Worker Project is an outreach project of Scarlet Alliance.

tas@scarletalliance.org

Mobile: 0451835897

Office space in TasCAHRD
319 Liverpool Street, Hobart TAS 7000
GPO Box 595, Hobart TAS 7001

 

Respect Inc. QLD

www.respectqld.org.au
info@respectqld.org.au

facebook.com/RespectQld/
twitter.com/respectqld

 
Brisbane

Tel: (07) 3835 1111

28 Mein St, Spring Hill
PO Box 2470, New Farm QLD 4005

Open 12pm – 5pm Monday to Friday

 
Townsville

Tel: (07) 4724 4853

118a Charters Towers Road,
Hermit Park Townsville QLD 4812
PO Box 2410, Townsville, Qld, 4810

Monday to Tuesday: 12pm – 3pm
Wednesday: 12pm – 4pm

 
Cairns

Tel: (07) 4051 5009

7/24 Florence St, Cairns City QLD 4870

Tuesday: 12pm – 4pm
Wednesday – Thursday: 12pm – 3pm

 
Gold Coast

Tel: (07) 5564 0929

4 Bay Street, Southport QLD 4215

Monday: 12pm – 4pm
Tuesday – Wednesday: 12:30pm – 3:30pm

 

SWOP ACT

www.meridianact.org.au/swop
swop@meridianorg.org.au

facebook.com/SWOPACT/
twitter.com/swop_act

Mobile: 0427 475 671
Tel: (02) 6257 2855

Open Monday-Friday 9am-5pm

Located within the MERIDIAN office (formerly AIDS Action Council)

Havelock House, 85 Northbourne Avenue, Turner ACT 2612
PO Box 5245, Braddon ACT 2612

SIN - South Australia

sin.org.au
info@sin.org.au

facebook.com/SINSouthAustralia/
twitter.com/sexindustrynetw

Tel: (08) 8351 7626

Open 9.30am – 5pm Tuesday – Friday

220 South Road, Mile End SA 5031
PO Box 7072 Hutt Street, Adelaide SA 5000

Magenta WA

magenta.org.au
admin@magenta.org.au

facebook.com/MagentaSWOPWA
twitter.com/magentawa

Tel: (08) 9328 1387

Open 9.30am – 4pm Tuesday to Friday

170 Aberdeen St, Northbridge WA 6000
PO Box 8054 Perth Business Centre WA 6849

SWEAR WA

sexworkerrightswa.org

swear.wa@gmail.com (general)
swear.peer@gmail.com (peer support)

facebook.com/WAsexworkers/
twitter.com/SWEAR_WA

SWOP NT

SWOPNT@ntahc.org.au

Darwin

Tel: (08) 8944 7777

Mobile: 0447022332

Open 8.30am – 5pm Monday – Friday

Located within NTAHC building

http://www.ntahc.org.au/programs/sex-worker-outreach-progam-swopnt

46 Woods Street, Darwin NT 0801
Post: GPO Box 2826, Darwin NT 0801

 


 

EMERGENCY SUPPORT  

 

Vixen Collective and Scarlet Alliance along with other state and territory peer sex worker organisations are continuing to advocate for crisis funding for sex workers. If you are a sex worker who needs urgent financial assistance, please complete the self-assessment tool linked below.

 

Emergency Support Fund for Sex Workers in Australia:
https://chuffed.org/project/emergency-support-sex-workers-australia

 

If you can donate and/or promote the ‘Emergency Support Fund for Sex Workers in Australia’ please do so!

 

If you are a sex worker with a query about the emergency fund, please contact Scarlet Alliance on info@scarletalliance.org.au

You can find more information about covid restrictions here or by contacting us.

 

POLICING

If you find that you are in need of legal guidance, then we recommend the following resources:

Police Powers - Your Rights in Victoria (via Victoria Legal Aid):

https://www.legalaid.vic.gov.au/sites/www.legalaid.vic.gov.au/files/vla-resource-police-powers_0.pdf
 

Dealing with VIC Police (which was produced by St Kilda Legal Service and peer reviewed by Vixen Collective, specifically in relation to sex work, released last year):

http://www.skls.org.au/wp-content/uploads/2019/06/SWF_Policeweb.pdf
 

Dealing with Authorities, the Department of Health and Human Services (which was also produced by St Kilda Legal Service and peer reviewed by Vixen Collective, specifically in relation to sex work, released last year):

http://www.skls.org.au/wp-content/uploads/2019/06/SWF_DHHSweb.pdf

In you find that you are in need of direct legal assistance, please refer to the next section ‘LEGAL ASSISTANCE’.

 

We have been in contact with the Sex Industry Coordination Unit (SICU), will continue to remain in contact and will provide updates to community as they arise. Vixen Collective, Scarlet Alliance, and SICU agree on the need for clear communication at this time, clarity on changes to enforcement strategies in regard to sex workers, and the need for a retained focus on the ability of sex workers to report to police as victims and/or witnesses to crime. While SICU are the key police unit tasked with matters relating to the sex industry, they are not the only police who will be enforcing these directives in relation to COVID-19.

As Victoria has declared a State of Emergency as at 16 March 2020, a number of different government agencies have been empowered to enforce restrictions and directives in relation to COVID-19. Please be aware that there have also been additional police officers assigned to enforcing COVID-19 measures in Victoria.


POTENTIAL FINES FOR BREACHES OF THE DIRECTIONS RELATING TO COVID-19 AND SEX WORK

 

‘Public Health and Wellbeing Act 2008’ - Section 200, Emergency Powers
http://classic.austlii.edu.au/au/legis/vic/consol_act/phawa2008222/s200.html

 

Fines relating to breaches under these emergency powers are outlined in the ‘Public Health and Wellbeing Act 2008’ - Section 203, Compliance with direction or other requirement
http://classic.austlii.edu.au/au/legis/vic/consol_act/phawa2008222/s203.html

 

On the spot fines have been announced by Victorian Minister for Police and Emergency Services, Lisa Neville.
“Victoria Police being given the power to issue on the spot fines of up to $1,652 for individuals and up to $9,913 for businesses who don’t follow the rules.”

 

More information here:
https://www.premier.vic.gov.au/on-the-spot-fines-to-keep-victorians-safe/

 

We have already seen media regarding fines for breaches relating to COVID-19 and sex work.

“Victoria Police has now fined 10 individuals and businesses for failing to adhere to restrictions on activities that could contribute to the spread of the virus.
 

Police from the Sex Industry Coordination Unit fined a massage premises in Frankston $9,913, and two customers $1,652 each, after they observed "non-essential services being undertaken".”
Full story here:
https://7news.com.au/lifestyle/health-wellbeing/coronavirus-fines-issued-after-police-observe-non-essential-services-at-frankston-massage-parlour-c-946232

 

“A massage parlour in Melbourne’s southeast, as well as a worker and customer, have been fined thousands of dollars for breaching coronavirus restrictions.
 

The business in Frankston was fined $9,913 and the two individuals ticketed $1,652 apiece for the breach..”
Full story here:
https://7news.com.au/lifestyle/health-wellbeing/coronavirus-fines-issued-after-police-observe-non-essential-services-at-frankston-massage-parlour-c-946232


 

LEGAL ASSISTANCE

 

If you find that you are in need of direct legal assistance then we would recommend the following services:

Justice Connect, refer:

https://justiceconnect.org.au/resources/how-the-victorian-governments-emergency-restrictions-on-coronavirus-covid-19-work/

 

Federation of Community Legal Centres, refer:
https://www.fclc.org.au/find_a_community_legal_centre

 

Please note that some Community Legal Centres (CLC) may be closed, only offering certain limited services, and/or only offering these services remotely (over the phone).  Please call ahead to the CLC concerned to see if they are open, offering the service you require and able to assist in your case.

 

Tenants Victoria


“The Tenants Union of Victoria was formed over 40 years ago to promote and protect the rights of tenants and residents in all forms of residential accommodation in Victoria. The Tenants Union /Tenants Victoria aims to help individual tenants and work for social change to improve conditions for all tenants.”
Useful information put out by Tenants Victoria -
Rent arrears and COVID-19 - https://www.tenantsvic.org.au/advice/coronavirus-covid-19/rent-arrears-and-covid-19/

 

The link above includes example letters to both real estate agents and to landlords requesting rent relief, as well as self-help tools for private renters who have fallen behind in rent or are worried that they might miss a payment.

 

Victorian Aboriginal Legal Service
 

“VALS was established to address the over-representation of Aboriginal and Torres Strait Islander peoples in the criminal justice system.”
 

Telephone – (03) 9418 5999 or find contact details for specific team members by checking:
https://vals.org.au/team-members/

 

Website - https://vals.org.au/
 

Locations in Ballarat, Bairnsdale, Mildura, Shepparton, Morwell, Swan Hill and Melbourne – for more information see here:
https://vals.org.au/locations/

 

Covid-19 Policing in Australia (via Police Accountability Project), refer:

https://covidpolicing.org.au/

 

NB - Covid-19 Policing in Australia, includes legal support listings Australia-wide

 

MEDICAL SERVICES 

 

Your local GP that you usually visit is likely still operating but may have changed their hours and is likely busier than usual at present.  We recommend calling as soon as possible for an appointment as you may find a longer than usual delay to see a doctor.

 

HealthDirect (a service by the Australian Government) can be used to find a range of health services that are still open near you:
https://www.healthdirect.gov.au/australian-health-services

 

This includes a wide range of services (see site for full listing) but includes GP (general practioners), Hospitals, Pharmacy, Dentists, Counselling, and Psychology.

 

Home Doctor Service – 13SICK
 

This is an after-hours (from 6pm weekdays, 12 noon Saturday, all day Sunday and public holidays), bulk billed, home visit doctor.
Telephone – 13SICK (137425)
Website - https://homedoctor.com.au/

 

Nurse on Call
 

This is a phone service that provides expert health advice from a registered nurse and can be useful if you have symptoms that you are unsure of or want non-emergency health advice.
Telephone – 1300 60 60 24
Website - https://www.ambulance.vic.gov.au/campaigns/nurse-on-call/

 

CoHealth
 

“cohealth is a not-for-profit community health organisation that strives to improve health and wellbeing for all and lead the way in reducing health inequity in partnership with people and the communities in which they live”
Telephone – CoHealth has locations with doctors available across Melbourne (including Collingwood, Fitzroy, Footscray, Joslin Clinic, Kensington, Laverton) as well as other service in several locations (for example dental) for full contact details see:
https://www.cohealth.org.au/contact/

 

COVID-19 specific information - https://www.cohealth.org.au/news/covid-19-cohealths-response-and-impact-on-service-delivery 

 

Star Health
 

“Star Health provides a broad ranges of services for you and your family, spanning across the entire life span, including GP Services, Dental Services, Mental Health, Podiatry, Physiotherapy, Dietetics, Counselling and Diabetes Education”
Telephone – (03) 9525 1300
Website - https://www.starhealth.org.au/
COVID-19 specific information - https://www.starhealth.org.au/news/access-to-star-health-services-in-context-of-covid-19/

 

NOTE – “We will continue to support the clients that we outreach to or provide with care coordination or case management services. However, unless essential, all support will be provided non-face-to-face.”

 

This Way Up
 

Provides online programs, education and research in anxiety, depressive disorders and physical health. Website has a test tool to let you check you stress, anxiety and stress which then suggests courses you can do with them.  This way up is designed and managed by St Vincent’s Hospital Sydney and University of NSW. It usually costs money to do their courses, however while COVID is happening, they are providing free access to all courses.
Telephone – (02) 8382 1437, note this is NOT a telephone counselling service
Website - https://thiswayup.org.au/
Courses - https://thiswayup.org.au/how-we-can-help/courses/

 

TeleHealth
 

NOTE – at this time TeleHealth is only available to those “..people isolating themselves at home on the advice of a medical practitioner.. people aged over 70.. Aboriginal and Torres Strait Islander people aged over 50.. people with chronic health conditions or who are immunocompromised.. parents with new babies and people who are pregnant.”
 

For full information on TeleHealth eligibility please visit:
https://www.health.gov.au/sites/default/files/documents/2020/03/covid-19-national-health-plan-primary-care-bulk-billed-mbs-telehealth-services_0.pdf

 

National Pharmacies – The Home Medicine Service
 

NOTE – Although some people are eligible to get their prescriptions home delivered, at this time the criteria is very similar to that of TeleHealth (see above), for full information on eligibility please visit:
https://www.nationalpharmacies.com.au/home-medicine-service/

 

InstantScripts
 

Provides prescriptions after people have completed a short digital consultation. Once the online consultation is completed the answers are reviewed by their medical team and a prescription is emailed to the pharmacist within minutes. Their doctors follow up with an original script a few days later. Schedule 8 medications and codeine-based medications are not available.
 

Telehealth service is also available through InstantScripts which is bulk billed if you have a Medicare card. Information for accessing the service can be found here:
https://www.instantscripts.com.au/telehealth/

 

NOTE - On March 13 the Australian Government began allowing access under the Medicare Benefits Schedule to telehealth for many consultations between patients and their general practitioners, where patients of GP’s were required to self-isolate, or patients were considered vulnerable.
 

You may wish to be sure of your eligibility prior to booking the service.

 

SEXUAL HEALTH TESTING & REPRODUCTIVE HEALTH 

 

Melbourne Sexual Health Centre (MSHC)
 

Telephone – (03) 9341 6200 or 1800 032 017
Website - https://www.mshc.org.au

 

NOTE – There is no walk-in service for routine STI testing – call to book a time, there is a walk-in service for people with symptoms of a sexually transmissible infection and people in need of urgent treatment (such as PEP).   We also recommend you read the following link.
 

COVID-19 and MSHC
https://www.mshc.org.au/AboutUs/COVID-19MSHCservice/tabid/1172/Default.aspx#.Xo4KPHIRXIU

 

Family Planning
 

Clinics in Box Hill and the ‘Action Centre’ in Melbourne CBD
 

NOTE – Family Planning notes on its website that as of Monday 23rd March all initial consultations will be taken by phone unless otherwise advised.
Telephone – (03) 9257 0100
Website - https://www.fpv.org.au/our-reproductive-and-sexual-health-clinics#covid-19

 

Pronto (a service of Thorne Harbour Health, co-located with Equinox)
 

“Since 2013, PRONTO! has been helping men who have sex with men look after their sexual health and wellbeing by offering free rapid HIV testing as well as sexual health screenings and services.”
Telephone – (03) 9416 2889
Website - https://thorneharbour.org/lgbti-health/pronto/

 

1800-MY-OPTIONS
 

“For information about contraception, pregnancy options and sexual health in Victoria”
Telephone – 1800 696 784, NRS 1800 555 660, interpreter 13 14 50 (10am to 4pm Monday to Friday)
Website - https://www.1800myoptions.org.au/
COVID-19 specific information - https://www.1800myoptions.org.au/information/covid-19-response
COVID-19 and pregnancy - https://www.1800myoptions.org.au/information/covid-19-and-pregnancy


 

COUNSELLING 

 

Suicide Call-Back Service
 

“Nationwide call back service that provides professional 24/7 telephone and online counselling to people affected by suicide”
Telephone – 1300 659 467
Online and Video Chat - https://www.suicidecallbackservice.org.au/phone-and-online-counselling/suicide-call-back-service-online-counselling/
Website - https://www.suicidecallbackservice.org.au/

 

SuicideLine Victoria
 

“SuicideLine Victoria is a free 24/7 telephone, video and online counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide.”
Telephone – 1300 651 251, Hours 24/7

 

Also offer online counselling (Online Chat and Video Chat) - https://www.suicideline.org.au/phone-and-online-counselling/suicideline-victoria-online-counselling/
Website - https://www.suicideline.org.au/

 

NB – SuicideLine Victoria is funded by the Victorian Department of Health and Human Services and delivered by ‘On the Line’.

 

Lifeline
 

“Crisis Support.  Suicide Prevention.”
 

Telephone – 131 114
Crisis Support Chat - https://www.lifeline.org.au/get-help/online-services/crisis-chat (7pm - midnight)
Text Service available from 6pm until midnight
Website - https://www.lifeline.org.au/

 

Lifeline works a free interpreting service called TIS international and is also NRS accessible, for full accessibility information on Lifeline, see here - https://www.lifeline.org.au/about-lifeline/accessibility

 

Beyond Blue
 

“Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.”
 

Telephone – 1300 22 4636
Chat Online – Runs every day from 3pm until 12 midnight (accessible via link in top right of main Beyond Blue webpage)
Website - https://www.beyondblue.org.au/get-support/national-help-lines-and-websites

 

1800-RESPECT
 

“Confidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.”
 

Telephone – 1800 737 732
Online Chat - https://chat.1800respect.org.au/#/welcome (also available 24 hours)
Website - https://www.1800respect.org.au/
Open 24 Hours, 7 days

 

Headspace
 

“Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.”
 

Telephone – 1800 650 890
Online Chat - https://headspace.org.au/log-in/?redirect=%2Fmy-account%2F (9am – 1am, everyday)
Website - https://headspace.org.au

 

Sexual Assault Crisis Line (SACL)
 

“SACL is a proactive leader in supporting, advocating and providing a crisis response for people who have experienced sexual violence.”
 

Telephone:
1800 806 292 (5pm weeknights to 9am the next day, as well as weekends and public holidays)
If you need an interpreter call 131 450 and ask to be connected to SACL on 1800 806 292
The crisis line is NRS friendly - TTY users can call 133 677 then ask for 1800 806 292, speech & listen users can phone 1300 555 727 then ask for 1800 806 292, internet relay users can connect to NRS on https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub then ask for 1800 806 292
Website - https://www.sacl.com.au/

 

Sexual Assault Report Anonymously (SARA)
 

“This site allows you to report a sexual assault anonymously to the South Eastern Centre Against Sexual Assault. Information can include when and where the incident took place and a description of the offender.
The data you provide to SARA will be passed on to Police all over Australia. This will help the police to identify trends and make our communities safer.”
Website - https://www.sara.org.au/
Make a Report - https://www.sara.org.au/report

 

If you want to talk to someone consider 1800-Respect and the Sexual Assault Crisis Line, as well as other services listed in this section.

Women’s Information and Referral Exchange (WIRE)

 

“Free support, referral and information for all Victorian women, nonbinary and gender-diverse people.”
Telephone – 1300 134 130
Website - https://www.wire.org.au/
COVID-19 specific information - https://www.wire.org.au/covid-19/

 

Men’s Line Australia
 

“MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.”
 

Telephone – 1300 78 99 78, Hours 24/7
Online Chat and Video Counselling also available - https://mensline.org.au/phone-and-online-counselling/
Website - https://mensline.org.au/
COVID-19 specific information - https://mensline.org.au/wellbeing-blog/looking-after-your-mental-health-during-covid-19/

 

DRUG & ALCOHOL SERVICES

 

Australian Injecting and Illicit Drug Users League – The NSP Directory
**Search by centre name or by state to find a needle and syringe program (NSP) near you**
http://aivl.org.au/nsp/

 

Note – we strongly recommend calling first to check that the program is operating to usual hours/still operating, because of the rapidly changing nature of circumstances under COVID-19.

 

Harm Reduction Victoria (North Melbourne)
 

Telephone – (03) 9329 1500
Website - https://www.hrvic.org.au
COVID-19 specific information - https://www.hrvic.org.au/covid19-you

 

Innerspace (Collingwood)
 

Telephone – (03) 9448 5530
Website - https://www.cohealth.org.au/locations/innerspace/

 

Salvation Army Crisis Centre (St Kilda)
 

Telephone – 1800 627 727
Website - https://www.healthdirect.gov.au/australian-health-services/20047351/the-salvation-army-crisis-services-needle-and-syringe-program/services/st-kilda-3182-grey#85c23e0f-9875-85d2-0b63-0e344ab47741

 

Medically Supervised Injecting Room, MSIR (Richmond)
 

Telephone – (03) 9418 9811
Website - https://nrch.com.au/services/medically-supervised-injecting-room/

Alcoholics Anonymous Australia
Telephone – 1300 222 222
Website - https://aa.org.au/
COVID-19 specific information - https://aa.org.au/members/message-to-members-about-coronavirus/

 

Narcotics Anonymous Australia
 

Telephone – 1300 652 820
Website - https://www.na.org.au/multi/
COVID-19 specific information, incl info on online meetings - https://www.na.org.au/multi/online-meetings-update/


 

DOMESTIC AND FAMILY VIOLENCE 

1800-RESPECT
 

“Confidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.”
Telephone – 1800 737 732
Online Chat - https://chat.1800respect.org.au/#/welcome (also available 24 hours)

 

Safe Steps
 

“Victoria’s 24/7 family violence support service”
Telephone – 1800 015 188
Website - https://www.safesteps.org.au/
Services available: 24/7 family violence response line (1800 015 188), range of support for children (see website for details), some court support services (see website for details), trauma counselling (through partnership with 1800RESPECT).

 

Drummond Street Services – Futures Free from Violence
 

“Futures Free from Violence (FFFV) offers women, trans and gender diverse people who have used force and/or violence in family and intimate partner relationships the opportunity to work towards change in both a supported group and one-to-one therapeutic environment.”
 

Telephone – (03) 9663 6733 or email intake@ds.org.au
Website - https://ds.org.au/our-services/futures-free-from-violence/


Thorne Harbour Health – Family Violence Assistance for LGBTIQA+ people
 

(see Thorne Harbour Health general services under LGBTIQA+ SPECIFIC SERVICES)
 

Telephone – call (03) 9865 6700 and ask to speak to the Duty Work or the Family Violence Team, or
Email - flexi-packages@thorneharbour.org
Website - https://thorneharbour.org/lgbti-health/relationship-family-violence/

 

Domestic Violence Victoria
 

This is the peak body on Family Violence in Victoria and does not provide direct services, but does have the useful resources listed below.
 

COVID-19 and Family Violence: Information for Victim Survivors - http://dvvic.org.au/covid-19-and-family-violence-information-for-victim-survivors/
COVID-19 and Family Violence: Information for Family and Friends - http://dvvic.org.au/covid-19-and-family-violence-information-for-family-and-friends/


Tenants Victoria (also see LEGAL ASSISTANCE for more information)
 

Family Violence Protection Tenancy Kit – what you can do if you are renting
https://www.tenantsvic.org.au/family-violence-protection/

 


HOUSING AND HOMELESSNESS SERVICES

 

Launch Housing
 

“Launch Housing is a Melbourne based, secular and independent community agency formed in July 2015. Launch Housing’s mission is to end homelessness.”
 

Telephone – 1800 825 955, Hours are 24/7
Website - https://www.launchhousing.org.au/

Crisis and Emergency Accommodation Finder through Housing Victoria
Telephone – 1800 825 955 or (03) 9536 7777, Hours are 5pm to 9am Monday to Friday and 24 Hours on weekends and public holidays
Website - https://www.housing.vic.gov.au/crisis-emergency-accommodation

 

Djirra
 

“Djirra is a place where culture is shared and celebrated, and where practical support is available to all Aboriginal women and particularly to Aboriginal people who are currently experiencing family violence or have in the past. As most of our contact is with women, the work we do is predominantly designed by and for Aboriginal women.”
 

Telephone – 1800 105 303 Hours Monday – Friday 9am to 5pm
Website - https://djirra.org.au/

 

In Touch – Multicultural Centre Against Family Violence
 

“We have always worked towards addressing the needs of refugee and migrant women who are experiencing family violence.”
 

Telephone – 1800 755 988 or (03) 9413 6500, Hours Monday to Friday 9am to 5pm
Website - https://intouch.org.au
COVID-19 specific information - https://intouch.org.au/how-we-can-help/services-and-support-during-covid-19/

 

Safe Steps Family Violence Response Centre
 

“Victoria’s 24/7 family violence support service”
Telephone – 1800 015 188, Hours 24/7 or you can email on safesteps@safesteps.org.au
Website - https://www.safesteps.org.au/
Emergency Accommodation - https://www.safesteps.org.au/our-services/services-for-women-children/247-family-violence-response-phone-line/emergency-accommodation/
(This can involve a motel, safe house or refuge, see above link for details)
COVID-19 specific information - https://www.safesteps.org.au/about-us/coronavirus-update/

 

NB – Also see Tenants Victoria under LEGAL ASSISTANCE

LGBTIQA+ 

Q-Life
 

QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.”
 

Telephone – 1800 184 527 (limited to 6pm – 10pm during this time)
Webchat – https://www.qlife.org.au/resources/chat (3pm to midnight daily)
Website - https://www.qlife.org.au/

 

Note: Q-Life works in collaboration with the partner organisations - Diverse Voices in Qld, Living Proud in WA, Switchboard in Vic, and Twenty10 (incorporating GLCS) in NSW

 

Equinox
 

“Equinox is a peer led Trans and Gender Diverse (TGD) Health Service.. Our services include General Practice healthcare, sexual health, hormone initiation and management, Pre-Exposure Prophylaxis (PrEP), Osteopathy and Counselling.”
 

Telephone – (03) 9416 2889 or email on admin@pronto.org.au
Website - https://equinox.org.au/

 

Queerspace and Queerspace Youth (via Drummond Street)
 

“LGBTIQ+ health and wellbeing support service established in 2009 by LGBTIQ+ communities for LGBTIQ+ communities. queerspace has a focus on relationships, families, parenting and young people..”
 

Telephone – (03) 9663 6733
Website - https://www.queerspace.org.au/contact/
COVID-19 specific information - https://ds.org.au/covid-19-response-ceo-karen-field/

 

Thorne Harbour Health
 

“..a community-controlled organisation, governed by our members, and working for our sex, sexuality and gender diverse communities.”
 

Telephone – (03) 9865 6700
Website - https://thorneharbour.org/
COVID-19 specific information - https://thorneharbour.org/covid19/

 

Re Family Violence Assistance:
 

Telephone – call (03) 9865 6700 and ask to speak to the Duty Work or the Family Violence Team, or
Email - flexi-packages@thorneharbour.org
Website - https://thorneharbour.org/lgbti-health/relationship-family-violence/

 

TransGender Victoria
 

“TGV is Victoria’s leading body for trans and gender diverse advocacy.”
Telephone – (03) 9020 4642
Website - https://transgendervictoria.com/


 

PEOPLE LIVING WITH HIV
 


Living Positive Victoria (LPV)
 

“Living Positive Victoria is a not for profit, community based organisation representing all people living with HIV in Victoria since 1988 and is committed to the advancement of human rights and wellbeing of all people living with HIV.”
 

Telephone – (03) 9863 8733 or email via info@livingpositivevictoria.org.au
Website - https://livingpositivevictoria.org.au/
COVID-19 specific information, re services - https://livingpositivevictoria.org.au/covid-19-changing-way-interact/
COVID-19 specific information, update for people living with HIV - https://livingpositivevictoria.org.au/covid-19-update-people-living-hiv/

 

Positive Women Victoria
 

“At Positive Women Victoria (PWV), we believe women, femmes, cis women, and trans women have the right to achieve their goals and live vibrant and happy lives.
Peer support is part of our strategy to provide counsel, knowledge and care to help women living with HIV meet their social, emotional and practical goals.”

 

Telephone – (03) 9863 8747 or info@positivewomen.org.au
Website - https://positivewomen.org.au/

 

Thorne Harbour Health
 

“..a community-controlled organisation, governed by our members, and working for our sex, sexuality and gender diverse communities.”
 

Telephone – (03) 9865 6700
Website - https://thorneharbour.org/
COVID-19 specific information - https://thorneharbour.org/covid19/

 


 

ABORIGINAL AND TORRES STRAIT ISLANDER 

 

Victorian Aboriginal Legal Service
 

“VALS was established to address the over-representation of Aboriginal and Torres Strait Islander peoples in the criminal justice system.”
 

Telephone – (03) 9418 5999 or find contact details for specific team members by checking:
https://vals.org.au/team-members/
Website - https://vals.org.au/
Locations in Ballarat, Bairnsdale, Mildura, Shepparton, Morwell, Swan Hill and Melbourne – for more information see here:
https://vals.org.au/locations/


Victorian Aboriginal Community Controlled Health Organisation Inc (VACCHO)

 

“VACCHO is the peak Aboriginal health body representing 100% of Aboriginal Community Controlled Health Organisations (ACCHOs) in Victoria. The role of VACCHO is to build the capacity of its Membership and to advocate for issues on their behalf.”
 

Location – Collingwood, Telephone (03) 9411 9411
Website - https://www.vaccho.org.au/ 

 

Victorian Aboriginal Health Service (VAHS)
 

“As well as providing a variety of medical services, VAHS is committed to supporting the well-being of the community through contributions to community events and activities. VAHS is also committed to assisting research into the ongoing needs of the community.”
 

Locations in Preston (03 9403 3300), Fitzroy (03 9419 3000) and Epping (03 8592 3920)
Website - https://www.vahs.org.au/

 

Aboriginal Health via The Royal Melbourne Hospital
 

“The Aboriginal Health Service provides support to patients and families with Aboriginal and Torres Strait Islander (ATSI) backgrounds...An Aboriginal Service Development Worker works alongside hospital staff to help improve the care and support plans for ATSI patients while in hospital.”
 

Telephone - (03) 9342 7440, Hours Monday to Friday 9am to 5pm
Website - https://www.thermh.org.au/health-professionals/clinical-services/aboriginal-health

 

Djirra
 

“Djirra is a place where culture is shared and celebrated, and where practical support is available to all Aboriginal women and particularly to Aboriginal people who are currently experiencing family violence or have in the past. As most of our contact is with women, the work we do is predominantly designed by and for Aboriginal women.”
 

Telephone – 1800 105 303 Hours Monday – Friday 9am to 5pm
Website - https://djirra.org.au/


 

MIGRANT & CULTURALLY AND LINGUISTICALLY DIVERSE

 

Asylum Seeker Resource Centre (ASRC)
 

“ASRC is Australia’s largest human rights organisation providing support to people seeking asylum.
We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being.”

 

Telephone – (03) 9326 6066, NOTE – ASRC asks that you call before you arrive
Website - https://www.asrc.org.au/
Information on ASRC services that are still operating:
https://www.asrc.org.au/covid-19/

 

Centre for Culture, Ethnicity and Health
 

“We work closely with professionals from health, community and local government services to improve their responsiveness to people from refugee and migrant backgrounds.”
 

Telephone – (03) 9418 9929
Website - https://www.ceh.org.au
COVID-19 Multilingual Resources and Information -
https://www.ceh.org.au/coronavirus-multilingual-resources/
(NB links to - https://www.healthtranslations.vic.gov.au/)

 

Embrace Multicultural Mental Health
 

“Embrace Multicultural Mental Health (the Embrace Project) is run by Mental Health Australia and provides a national focus on mental health and suicide prevention for people from culturally and linguistically diverse (CALD) backgrounds.”
Telephone – (02) 6285 3100
Website - https://embracementalhealth.org.au/
Note – information and resources online are provided in 23 languages

 

In Touch – Multicultural Centre Against Family Violence
 

“We have always worked towards addressing the needs of refugee and migrant women who are experiencing family violence.”
 

Telephone – 1800 755 988 or (03) 9413 6500, Hours Monday to Friday 9am to 5pm
Website - https://intouch.org.au
COVID-19 specific information - https://intouch.org.au/how-we-can-help/services-and-support-during-covid-19/

 

Multicultural Centre for Women’s Health
 

“Multicultural Centre for Women’s Health (MCWH) is a community-based organisation led by and for women from migrant and refugee backgrounds.”
Telephone - (03) 9418 0999 or FREECALL 1800 656 421
Website - https://www.mcwh.com.au/
COVID-19 specific information - https://www.mcwh.com.au/mcwh-service-changes-until-june-a-response-to-covid-19/

 

Translated coronavirus (COVID-19) resources – Department of Health

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/translated-coronavirus-covid-19-resources 

CORONAVIRUS (COVID-19) HEALTH INFORMATION

 

Trusted sources of information on Coronavirus, Australia:

 

Department of Health - General coronavirus (COVID-19) factsheets
https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources

 

Department of Health, translated coronavirus (COVID-19) resources
https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/translated-coronavirus-covid-19-resources

 

Services Australia - Affected by coronavirus (COVID-19), Information and services to help you if you’re affected by coronavirus (COVID-19) or looking for more details
https://www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19

 

This includes translated information in the following languages – Arabic, Assyrian, Burmese, Chaldean, Chinese, Croatian, Dari, Greek, Hazaragi, Italian, Karen, Khmer, Korean, Macedonian, Nepali, Persian (Farsi), Russian, Serbian, Spanish, Turkish, Vietnamese.

 

Department of Health and Human Services, Victoria – coronavirus (COVID-19) daily update
https://www.dhhs.vic.gov.au/coronavirus-covid-19-daily-update

 

Also check out the ‘Coronacast’ podcast on ABC radio here
https://www.abc.net.au/radio/programs/coronacast/latest-segments/12025304

 

Information on coronavirus via SBS, translated into a large number of languages (60+)
https://www.sbs.com.au/language/coronavirus

 

Trusted sources of information on Coronavirus, International:

 

World Health Organisation (WHO)
https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

Centre for Disease Control (CDC)
https://www.cdc.gov/coronavirus/2019-ncov/index.html

 

UN AIDS
https://www.unaids.org/en/20200317_covid19_hiv